Legal

Legal Framework

Privacy Policy

Effective Date: January 1, 2026

Company: AetherScaleLabs

Address: Sankt Kjelds Plads 11, 2100 København Ø, Denmark

Contact: [email protected] | +45 51 38 04 96

1. Introduction

AetherScaleLabs ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cloud computing services. We comply with the European Union's General Data Protection Regulation (GDPR) and applicable Danish data protection legislation.

2. Data Controller

The data controller responsible for your personal data is AetherScaleLabs, located at Sankt Kjelds Plads 11, 2100 København Ø, Denmark. You can contact us regarding any privacy-related matters at [email protected].

3. Data We Collect

We may collect the following categories of personal data:

  • Identity Data: Name, email address, phone number, company name
  • Technical Data: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, navigation patterns, service interactions
  • Communication Data: Messages sent through contact forms, support inquiries
  • Transaction Data: Payment information, billing addresses, service subscriptions

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under Article 6 of the GDPR:

  • Consent: When you subscribe to newsletters or accept cookies
  • Contract Performance: When processing is necessary for service delivery
  • Legal Obligation: When we must comply with tax, accounting, or regulatory requirements
  • Legitimate Interest: For improving services, security monitoring, and marketing

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. Contract data is retained for 5 years after the business relationship ends as required by Danish accounting regulations. Marketing consent data is retained until withdrawal of consent.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access (Article 15): Request copies of your personal data
  • Right to Rectification (Article 16): Request correction of inaccurate data
  • Right to Erasure (Article 17): Request deletion of your personal data
  • Right to Restriction (Article 18): Request limitation of processing
  • Right to Data Portability (Article 20): Receive your data in machine-readable format
  • Right to Object (Article 21): Object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, regular security assessments, and employee training. Our cloud infrastructure maintains ISO 27001 and SOC 2 Type II compliance.

8. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or adequacy decisions as recognized by the European Commission.

9. Contact Information

For any questions about this Privacy Policy or to exercise your data rights, contact our Data Protection Officer:

AetherScaleLabs
Sankt Kjelds Plads 11
2100 København Ø, Denmark
Email: [email protected]
Phone: +45 51 38 04 96

Cookies Policy

Effective Date: January 1, 2026

Company: AetherScaleLabs | Sankt Kjelds Plads 11, 2100 København Ø, Denmark

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information about your visit.

2. Types of Cookies We Use

  • Strictly Necessary Cookies: Essential for website functionality, session management, and security
  • Performance Cookies: Collect anonymous data about how visitors use our site
  • Functionality Cookies: Remember your preferences and settings
  • Targeting Cookies: Deliver relevant advertisements and track campaign performance

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Note that disabling cookies may affect website functionality.

4. Third-Party Cookies

We may use third-party services that set cookies on your device, including analytics providers and advertising partners. These third parties have their own privacy policies governing their use of information.

5. Updates to This Policy

We may update this Cookies Policy periodically. Changes will be posted on this page with an updated effective date.

Refund Policy

Effective Date: January 1, 2026

Company: AetherScaleLabs | Sankt Kjelds Plads 11, 2100 København Ø, Denmark

1. General Policy

At AetherScaleLabs, we strive to deliver exceptional cloud computing services. If you are not satisfied with our services, we offer the following refund options in accordance with EU consumer protection laws.

2. Service-Based Refunds

  • Consultation Services: Full refund if cancelled within 24 hours of booking
  • Implementation Projects: Refund based on percentage of work completed
  • Subscription Services: Pro-rata refund for unused period upon cancellation

3. Refund Process

To request a refund, contact us at [email protected] with your order details and reason for the refund request. We will process eligible refunds within 14 business days using the original payment method.

4. Exceptions

Refunds may not be available for:

  • Services that have been substantially delivered or completed
  • Custom-developed solutions after approval and delivery
  • Third-party licensing fees already incurred

5. Contact

For refund inquiries, please contact us at [email protected] or call +45 51 38 04 96.

Terms of Service

Effective Date: January 1, 2026

Company: AetherScaleLabs | Sankt Kjelds Plads 11, 2100 København Ø, Denmark

1. Acceptance of Terms

By accessing or using the services provided by AetherScaleLabs ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

AetherScaleLabs provides cloud computing infrastructure services, including but not limited to cloud migration, auto-scaling configuration, disaster recovery, container orchestration, security auditing, cost optimization, DevOps pipeline implementation, and monitoring stack deployment.

3. User Obligations

You agree to:

  • Provide accurate and complete information when using our services
  • Maintain the confidentiality of your account credentials
  • Use our services in compliance with all applicable laws and regulations
  • Not attempt to gain unauthorized access to our systems or other users' data
  • Promptly report any security vulnerabilities or incidents

4. Service Level Agreement

We guarantee 99.99% uptime for our cloud infrastructure services. In the event of service level violations, you may be eligible for service credits as outlined in your service agreement.

5. Intellectual Property

All intellectual property rights in our services, including software, documentation, and configurations, remain the property of AetherScaleLabs. You receive a limited, non-exclusive license to use the services for your business operations.

6. Limitation of Liability

To the maximum extent permitted by law, AetherScaleLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the fees paid for the services during the 12 months preceding the claim.

7. Governing Law

These Terms shall be governed by and construed in accordance with Danish law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Denmark.

8. Changes to Terms

We reserve the right to modify these Terms at any material. We will notify you of any changes by posting the new Terms on this page with an updated effective date.

9. Contact Information

For questions about these Terms, contact us at:

AetherScaleLabs
Sankt Kjelds Plads 11
2100 København Ø, Denmark
Email: [email protected]
Phone: +45 51 38 04 96